Security and Maintenance Crossword Puzzle

QUESTIONS LIST: troubleshooting : it is needed to identify the symptoms, firewall : it is a program or hardware device that filters the information coming through the internet connection into your private network or computer system, backup : a copy of important information on your computer or mobile devices that can be used to restore your information after data loss, hardware : this issue includes devices like printer, monitor, mouse or keyboard, human error : one of the four risks where it is caused by people, phishing : are notorious for trying to trick you into opening unknown attachments and links, antivirus : a program that is designed to detect and remove software viruses, software : this issue includes applications that stop running correctly, or applications that freeze, or can also cause the computer to not boot up correctly, spyware : it can track everything you do in your web browser, vpn : also known as virtual private network