Empathy Statements Crossword Puzzle

QUESTIONS LIST: sorry : i'm so _ this happened, understand : i _ how you feel, hear : i _ you, appreciate : i _ the feedback, loss: i am sorry for your _ , challenging: that sounds extremely _ , frustrate: that would _ me too, positive: thank you for remaining so _ , concerns : your _ are completely understandable, hurts: that _ me to hear that.