Customer Service Skills Crossword Puzzle

QUESTIONS LIST:

• listening: the practice of engaging closely with what a speaker is saying.
• dependable: trustworthy and reliable.
• patience: to tolerate delay, trouble, or annoyance without getting angry or upset.
• professional: engaging in a specified manner as one's main paid occupation.
• empathy: a feeling of compassion.
• communication: conversing via speech or email
• problem solving: conflict resolution. (2 words)
• integrity: the quality of being honest and having strong moral principles.
• helpful: being of service or assistance.
• smile: what your mouth does when you are happy.
• friendly: kind and pleasant.
• team: working together as a _ .
• responsibility: the state of being accountable for something.
• goal: working together to achieve a _ .
• multitasking: the ability to do different or many things at the same time.