Customer Service Skills Crossword Puzzle

QUESTIONS LIST: listening: the practice of engaging closely with what a speaker is saying, dependable: trustworthy and reliable, patience: to tolerate delay, trouble, or annoyance without getting angry or upset, professional: engaging in a specified manner as one's main paid occupation, empathy: a feeling of compassion, communication: conversing via speech or email, problem solving: conflict resolution. (2 words), integrity: the quality of being honest and having strong moral principles, helpful: being of service or assistance, smile: what your mouth does when you are happy, friendly: kind and pleasant, team: working together as a _ , responsibility: the state of being accountable for something, goal: working together to achieve a _ , multitasking: the ability to do different or many things at the same time.