Communication Skill Crossword Puzzle

QUESTIONS LIST:

• facial expression : we can usually tell if somebody is angry or happy from their
• posture : the position in which someone holds their body when standing or sitting.
• eye contact : by maintaining this with someone, we can show them that we are actively listening
• jargon : special words or expressions used by a profession or group that are difficult for others to understand.
• active listening : this is a skill that we can develop and it will help us to focus better on what someone is saying to us.
• nonverbal : any communication that is not spoken or written down.
• formal : this is the way we would be expected to communicate with clients/customer.
• body language : the movements and postures by which attitudes and feelings are communicated.
• written : any communication that is sent via methods such as letters, email and text.
• teamwork : the name we use for when a group of people work together to achieve a common goal.
• verbal : this type of communication refers to the word that we speak.