Consumer Issues Crossword Puzzle

QUESTIONS LIST: shoplifting : the theft of merchandise from a store by shoppers, redress : to seek legal remedy when laws are violated, fraud : deceitful conduct for personal gain, return policy : the rules for returning or exchanging merchandise, chain letter : an e-mail or mail message that encourages people to send copies of the letter to additional people, along with money, consumer : someone who buys and uses products and services, small claims court : a court in which claims under a certain amount are settled by a judge, pyramid scheme : a get-rich-quick plan based on recruiting more and more participants, identity theft : the illegal use of an individuals personal information.