Consumer Grievances Crossword Puzzle

QUESTIONS LIST:

• grievance : a written complaint by a consumer
• consumer : a person who buys goods or services
• commission : a government body that protects consumer rights
• misrepresentation : an unfair practice of misleading advertisement
• complaint : a legal action taken when a consumer rights are violated
• lodging : the first step in resolving a consumer complaint
• receipt : a document proving purchase of goods
• overcharging : the practice of charging excessive prices
• replace : to provide a new item for a defective product
• guarantee : a legal promise that a product will work for a specified period