Call Answering Crossword Puzzle

QUESTIONS LIST:

• background: noise made not by the caller
• contact: caller picks up the phone line
• abandoned: attempt to call these back
• ems: emergency medical services
• phase ii: call delivers x and y coordinate
• transfer: "please do not hang up, i am connecting you to (agency)"
• priority: order of answering phone lines
• misrouted: calls from another jurisdiction
• ali: automatic location identification
• wireless: cell phone emergency calls
• voip: voice over internet protocol
• phase i: call has been delivered to psap with tower location
• ani: automatic number identification
• misdial: calls dialed by mistake
• silent: calls listened to with fbi skill level
• admin: non-emergency phone lines
• psap: public safety answering point
• pocket dial: smart phones do this