Call Answering Crossword Puzzle

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QUESTIONS LIST: background: noise made not by the caller, contact: caller picks up the phone line, abandoned: attempt to call these back, ems: emergency medical services, phase ii: call delivers x and y coordinate, transfer: "please do not hang up, i am connecting you to (agency)", priority: order of answering phone lines, misrouted: calls from another jurisdiction, ali: automatic location identification, wireless: cell phone emergency calls, voip: voice over internet protocol, phase i: call has been delivered to psap with tower location, ani: automatic number identification, misdial: calls dialed by mistake, silent: calls listened to with fbi skill level, admin: non-emergency phone lines, psap: public safety answering point, pocket dial: smart phones do this