Call Answering Crossword Puzzle
Download and print this Call Answering crossword puzzle. Use a pencil or pen to complete the puzzle by filling in the blanks. The completed answers are included, so you can easily check your progress.
PDF will include puzzle sheet and the answer key.
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QUESTIONS LIST:
- background: noise made not by the caller
- contact: caller picks up the phone line
- abandoned: attempt to call these back
- ems: emergency medical services
- phase ii: call delivers x and y coordinate
- transfer: "please do not hang up, i am connecting you to (agency)"
- priority: order of answering phone lines
- misrouted: calls from another jurisdiction
- ali: automatic location identification
- wireless: cell phone emergency calls
- voip: voice over internet protocol
- phase i: call has been delivered to psap with tower location
- ani: automatic number identification
- misdial: calls dialed by mistake
- silent: calls listened to with fbi skill level
- admin: non-emergency phone lines
- psap: public safety answering point
- pocket dial: smart phones do this
