Business Writing Crossword Puzzle

QUESTIONS LIST: courtesy : attitude of friendliness and goodwill; "you-attitude.", conciseness : avoids wordy expressions, trite phases, and useless repetition, concreteness : avoids vague words, general expressions, or disagreeable mental pictures, indirect writing : audience feels displeased disappointed, unwilling, uninterested, clearness : avoids familiar words and jargon, checks for readability, reports : used to communicate with internal and external audiences, character : combines all principles of effective business writing, direct writing : audience feels eager, interested, pleased, and neutral, email : primary communication in most organizations, direct : writing strategy that starts with the main pt. follows up with secondary details, end on positive note, passive writing : the doer of the action is often buried in the object of a preposition, blog : written by one person who makes frequent but not daily updates, social media : various forms that allow people interact and share information online, writing strategy : includes direct, indirect bad news, and indirect persuasive writing, executive summary : ranges from 1-4 pages and highlights the major findings of a longer document, aida : attention, interest, desire, action, memos : informal messages requesting information, enforces agreements, delivers short reports; internal communication, completeness : answers who, what why, how, where and when?, correctness : proper format, correct spelling, and grammar