Business Writing Crossword Puzzle

QUESTIONS LIST:

• courtesy : attitude of friendliness and goodwill; "you-attitude."
• conciseness : avoids wordy expressions, trite phases, and useless repetition
• concreteness : avoids vague words, general expressions, or disagreeable mental pictures
• indirect writing : audience feels displeased disappointed, unwilling, uninterested
• clearness : avoids familiar words and jargon, checks for readability
• reports : used to communicate with internal and external audiences
• character : combines all principles of effective business writing
• direct writing : audience feels eager, interested, pleased, and neutral
• email : primary communication in most organizations
• direct : writing strategy that starts with the main pt. follows up with secondary details, end on positive note
• passive writing : the doer of the action is often buried in the object of a preposition
• blog : written by one person who makes frequent but not daily updates
• social media : various forms that allow people interact and share information online
• writing strategy : includes direct, indirect bad news, and indirect persuasive writing
• executive summary : ranges from 1-4 pages and highlights the major findings of a longer document
• aida : attention, interest, desire, action
• memos : informal messages requesting information, enforces agreements, delivers short reports; internal communication
• completeness : answers who, what why, how, where and when?
• correctness : proper format, correct spelling, and grammar