Workplace Communications Crossword Puzzle

QUESTIONS LIST:

• sender: the person who starts communication
• receiver: the person who gets the communication
• message: the idea that is being communicated
• medium: the means in which a message is sent
• context: the situation in which the exchange takes place
• feedback: the receiver's basic response to the interpreted message
• external: environmental barrier such as lighting, noise, location
• physiological: barrier related to your physical existence such as illness or hunger
• emotional: barrier specifically related to your attitude
• psychological: barrier similar to emotional but related to psyche
• cognitive: barrier related to daydreaming, drifting off, prejudice, etc.
• conflict: a powerful barrier to communication
• paraphrasing: a brief rephrasing of information provided by the sender
• direct: question that requires a simple "yes" or "no" answer
• open ended: 2 words, question that allows for an unlimited response
• emotional intelligence: 2 words, flexible set of skills that can be improved with practice
• empathy: sensing others' feelings and perspectives
• self control: 2 words, keeping disruptive emotions in check