Customer Service Excellence Crossword Puzzle

QUESTIONS LIST: considerate : showing kindly awareness or regard for another's feelings, circumstances, etc, inspire : to fill or affect with a specified feeling, thought, etc, quality : character with respect to fineness, or grade of excellence, supportive : providing additional help, information, etc.; auxiliary, encourage : to inspire with courage, spirit, or confidence, listen : to give attention with the ear; attend closely for the purpose of hearing, patience : an ability or willingness to suppress restlessness or annoyance when confronted with delay, understanding : mental process of a person who comprehends; comprehension; personal interpretation, attentive : thoughtful of others; considerate; polite; courteous, genuine : free from pretense, affectation, or hypocrisy; sincere