Introduction to Hospitality Crossword Puzzle

QUESTIONS LIST:

• front : _ of house - the departments that are seen by and work with the guests, including servers, managers, or hosts
• hospitable : being friendly and welcoming to guests
• professionalism : the competence or skill expected of a professional
• hotel : an establishment providing accommodations, meals, and other services for travelers and tourists
• buffet : a meal consisting of several dishes from which guests serve themselves
• amenities : the facilities or services that make a place comfortable or enjoyable, such as wi-fi, swimming pool, or spa
• event : _ management - the planning, organizing, and running of events, such as conferences, weddings, or parties
• host : person who takes reservations, greets customers, and seats guests at a restaurant
• service : customer _ - employee attitudes, skills, and policies that allow an operation to meet its customers’ needs and wants
• osha : federal agency that creates and enforces safety related standards and regulations in the workplace
• warmer : food _ - used to hold hot food for service
• resume : written summary of past experiences, skills, and achievements related to a desired job
• gratuity : money charged or left as a tip for service
• reservation : an arrangement made in advance to secure a table at a restaurant