Interviewing Crossword Puzzle

QUESTIONS LIST:

• positivity : an encouraging outlook eess should project.
• professionalism : a quality showcased through an ees’s interviewing approach.
• respect : an essential attitude eess must show toward customers.
• rudeness : an attitude eess should avoid.
• tone : in phone communication, this strongly influences customer perception.
• rapport : a positive relationship built with customers during interviews.
• practice : what improves interviewing skills over time.
• neutrality : the emotional state eess should maintain during challenging interactions.
• empathy : understanding and acknowledging a customer’s feelings.
• flexibility : an important trait since one approach does not fit all customers.
• clarity : communication should be clear and straightforward.
• confidentiality : protecting sensitive customer information ensures this.
• verification : the process of confirming a customer’s identity.
• boundaries : clear limits set when managing challenging behavior.
• encouragement : expressing belief in a customer’s potential.
• preparation : reviewing case details before an interview.
• progress : something eess reinforce by celebrating achievements.