Interviewing Crossword Puzzle
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QUESTIONS LIST:
- positivity : an encouraging outlook eess should project.
- professionalism : a quality showcased through an ees’s interviewing approach.
- respect : an essential attitude eess must show toward customers.
- rudeness : an attitude eess should avoid.
- tone : in phone communication, this strongly influences customer perception.
- rapport : a positive relationship built with customers during interviews.
- practice : what improves interviewing skills over time.
- neutrality : the emotional state eess should maintain during challenging interactions.
- empathy : understanding and acknowledging a customer’s feelings.
- flexibility : an important trait since one approach does not fit all customers.
- clarity : communication should be clear and straightforward.
- confidentiality : protecting sensitive customer information ensures this.
- verification : the process of confirming a customer’s identity.
- boundaries : clear limits set when managing challenging behavior.
- encouragement : expressing belief in a customer’s potential.
- preparation : reviewing case details before an interview.
- progress : something eess reinforce by celebrating achievements.
