Interviewing Crossword Puzzle
Download and print this Interviewing crossword puzzle. Use a pencil or pen to complete the puzzle by filling in the blanks. The completed answers are included, so you can easily check your progress.
PDF will include puzzle sheet and the answer key.
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QUESTIONS LIST:
- positivity : an encouraging outlook eess should project.
- professionalism : a quality showcased through an ees’s interviewing approach.
- respect : an essential attitude eess must show toward customers.
- rudeness : an attitude eess should avoid.
- tone : in phone communication, this strongly influences customer perception.
- rapport : a positive relationship built with customers during interviews.
- practice : what improves interviewing skills over time.
- neutrality : the emotional state eess should maintain during challenging interactions.
- empathy : understanding and acknowledging a customer’s feelings.
- flexibility : an important trait since one approach does not fit all customers.
- clarity : communication should be clear and straightforward.
- confidentiality : protecting sensitive customer information ensures this.
- verification : the process of confirming a customer’s identity.
- boundaries : clear limits set when managing challenging behavior.
- encouragement : expressing belief in a customer’s potential.
- preparation : reviewing case details before an interview.
- progress : something eess reinforce by celebrating achievements.
