Customer Service Key Terms Crossword Puzzle

QUESTIONS LIST:

• empathy: the ability to understand how someone else is feeling
• body language: the way you communicate with someone without saying anything
• teamwork: achieving goals more efficiently
• smile: making someone feel welcome
• communication: the ability to inform someone
• presentable: the way someone looks
• service: something you provide for other people
• solution: rectifying a problem
• team: a group of people working together
• manage: dealing with issues
• schedule: providing a time frame
• literacy: the ability to read and write
• numeracy: the ability to complete basic maths tasks
• organised: completing tasks in a timely manner