Customer Centricity Crossword Puzzle

QUESTIONS LIST:

• customer centricity : putting the customer at the heart of everything we do.
• empathy : understanding our customers’ feelings and perspectives.
• listening : the first step to truly knowing what customers need.
• personalisation : tailoring our approach to fit each customer’s needs.
• feedback : the gold that helps us grow and improve.
• reliability : doing what we promise, every single time.
• trust : the foundation of every great customer relationship.
• communication : clear, timely, and respectful exchanges with customers.
• courtesy : kindness and respect in every interaction.
• professionalism : maintaining high standards in both attitude and delivery.
• touch point : every moment a customer interacts with us — big or small.
• accountability : owning the outcome — good or bad.
• consistency : delivering the same high quality, across all touch points.
• innovation : finding new ways to enhance customer satisfaction.
• collaboration : teams working together to improve the customer experience.
• empowerment : giving staff the tools and authority to help customers.